Bluesemi Research & Development Private Limited (hereinafter referred to as Company), a company registered under the Laws of India is a manufacturer and service provider of “EYVA®” including through its mobile application, web based application, web page, mobile web page (hereinafter collectively referred to as “website”) or its contents.

This Cancellation, Return, Exchange and Refund Policy shall apply to the user of this mobile application, web-based application, web page, mobile web page (hereinafter collectively referred to as “website”) or its contents and this policy, together with Terms and of Company's website, speaks of terms and conditions related to the cancellation of orders, returns of Eyva, exchange of Eyva and Refund of cancelled orders.

Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products not approved by EYVA.

Damage or inoperability caused by repair work performed by the end user or any unauthorized repair center.

Any software programs, whether provided with the product or installed subsequently.

DAMAGE: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:

• Accident/neglect
• Misuse
• Abuse
• Malicious destruction
• Water or splash or dust damage
• Ordinary wear and tear
• Acts of nature
• The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
• Over charging, use of batteries, power supplies or any other sources of power not recommended by the manufacturer.
• Any physical defect or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment caused not furnished or approved by EYVA.
• Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.
• Damage, fault or failure resulting from software, virus(es), electrical wiring and connections, user facilitated minor adjustments and settings, external antenna or local reception problems, structural problems of Your premises, inaccessible Products or parts, negligence, misuse, tampering or abuse, whether wilful or not.

The EYVA customer service team shall reserve the right to final decision for all potential warranty claims for service and replacement or same colour preference (depending upon stock availability).

User who had placed the initial order by paying an advance amount has the right to cancel the order on or before making the full and final payment for the Eyva.

Cancellations done before the final payment due reminder sent by the Company shall be accepted without any costs and the initial booking payment done by the user shall be refunded within 7 working days and subject to the payment gateway's refund policy.

Cancellations done on or after the final payment due reminder sent by the Company, shall be accepted without any costs and the payment done by the user shall be refunded within 7 working days and subject to the payment gateway's refund policy.

No Cancellations allowed once the order status of EYVA is reported as dispatched.

• #ActivateHealth reward of Rs. 250 is instantly redeemed during full payment. It will be automatically redeemed upon full payment only on Eyva App.
• An additional 3 months warranty is only applicable on orders with the full amount (Rs. 16,650) payment option via Eyva app.
• 15 months warranty implies the warranty is extended for 3 more months, in addition to the basic 12 months warranty.
• Priority dispatch is valid on orders with a full amount payment option (Rs. 16,650) done only via the Eyva app.
• The additional profile feature of Eyva Family Care is free for 1 year.
• Eyva family care allows you to add up to 3 more user profiles in a single gadget. You can care for your whole family with a single gadget.
• Only up to 4 total profiles can be added to a single gadget. All 4 people can log in from different phones at a time.

• A person can apply only one coupon code on a single order.
• A person who applies a referral code receives a reward of Rs.450.
• Referral gifts are won by the person who shared the referral code only when the person using the code completes the full payment.
• A person who refers wins gifts & goodies depending on the number of referrals.
• will be confirmed and dispatched after bookings are closed.
• If you refer to 1 person and they order using your code, you get a mug worth Rs.550 and that person gets a reward of Rs.450.
• If you refer to 2–3 people and they order using your code, you get a Zara t-shirt worth Rs.1200 and they get a reward of Rs.450.
• If you refer to 4–5 people and they order using your code, you get a NIKE jacket worth Rs.4500 and they get a reward of Rs.450.
• If you refer more than 5 people, you win surprising goodies.
• If you refer more than 1 person, you will not be eligible for receiving a mug. In this case, you will only fall in the criteria of winning a Zara t-shirt.
• Similarly, if you refer more than 3 people, you aren't eligible for receiving a mug and t-shirt. In this case, you only fall in the criteria of winning a NIKE jacket.
• If you refer more than 5 people, you fall in the criteria of winning surprise goodies.