Refund & Return Policy

At Eyva, customer satisfaction is our priority. If you experience any issues with your purchase, we're here to help. Please read our Refund & Return Policy carefully before initiating a return.

We offer a 10-day return window, which means you have 10 days from the date of delivery to request a return.

To be eligible for a return, the product must:

• Be returned in the same condition as received.
• Include all original accessories, manuals, and packaging.
• Be accompanied by a valid proof of purchase or order confirmation.

To initiate a return, please contact our Customer Success team at helpdesk@eyva.io. Our team will guide you through the return process and, where applicable, arrange a pickup or provide the appropriate return shipping instructions.

Returns sent without prior approval from Eyva will not be accepted.

Refunds are provided only after the returned product has been received and inspected by our team.

A refund may be approved under the following circumstances:

• The returned device is found to be defective, faulty, or not functioning as intended.
• The customer is unable to use the product due to verified product-related reasons, as determined by Eyva's Customer Success team after troubleshooting and evaluation.
• The customer has received the wrong product or a product that was damaged during delivery.

All refund requests are subject to inspection and verification by Eyva.

We understand that certain situations may not fall under the standard refund conditions.

Any refund request arising from exceptional circumstances not specifically covered in this policy will be reviewed on a case-by-case basis by our Senior Customer Success Team.

Such requests require additional internal review and approvals before a final decision is made.

Approval of refunds in such exceptional cases is at the sole discretion of Eyva.

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product,
• A defective product, or
• An incorrect item,

Please contact us at helpdesk@eyva.io as soon as possible so that we can assess the issue and provide an appropriate resolution.

The following items are not eligible for return or refund:

• Sale or clearance items.
• Gift cards.
• Any products specifically marked as non-returnable at the time of purchase.

If you wish to exchange your product, please contact our Customer Success team. Where eligible, the existing product must first be returned and accepted. Once the return is processed, you may place a new order for the desired product.

Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will be credited to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and reflect the refund.

If you have not received your refund within 15 business days after approval, please contact us at helpdesk@eyva.io.