Bluesemi Research & Development Private Limited (hereinafter referred to as Company), a company registered under the Laws of India is a manufacturer and service provider of "EYVA®" including through its mobile application, web based application, web page, mobile web page (hereinafter collectively referred to as "website") or its contents
This Cancellation, Return, Exchange and Refund Policy shall apply to the user of this mobile application, web-based application, web page, mobile web page (hereinafter collectively referred to as "website") or its contents and this policy, together with Terms and of Company's website, speaks of terms and conditions related to the cancellation of orders, returns of Eyva, exchange of Eyva and Refund of cancelled orders.
THIS WARRANTY DOES NOT COVER
Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products not approved by EYVA.
Damage or inoperability caused by repair work performed by the end user or any unauthorized repair center.
Any software programs, whether provided with the product or installed subsequently.
DAMAGE: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:
The EYVA customer service team shall reserve to right to final decision for all potential warranty claims for service and replacement or same colour preference (depending upon stock availability).
User who had placed the initial order by paying an advance amount has the right to cancel the order on or before making the full and final payment for the Eyva.
Cancellations done before the final payment due reminder sent by the Company shall be accepted without any costs and the initial booking payment done by the user shall be refunded within 7 working days and subject to the payment gateway's refund policy.
Cancellations done on or after the final payment due reminder sent by the Company, shall be accepted without any costs and the payment done by the user shall be refunded within 7 working days and subject to the payment gateway's refund policy.
No Cancellations allowed once the order status of EYVA is reported as dispatched.
Company support the following payment options for purchase of EYVA:
The charges that are applicable as per Razorpay. You pay only the amount that you see in your order summary at the time of check out. If you find any charges in addition to the Razorpay, Please email us at firstname.lastname@example.org
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on email@example.com with your order number for any clarification.
User shall receive the refund of the amount paid by them in pursuant to the Cancellation Policy above and the following terms of Refund Policy:
User shall receive the refund amount to the source Bank from where the amount has been transferred by him. However, the Company reserves the right to transfer to some other account of the User by contacting the User and collecting the information in written form.
Charges if any applicable may be withheld by the Company from the amount refundable to the User subject to the terms of these policies or terms and conditions of the Company.
Once the EYVA is dispatched from the Company, no refund shall be initiated to the User.
THESE POLICIES, IF ANY CHANGED OR ALTERED OR AMENDED, THE USER SHALL BE INFORMED THROUGH THE WEBSITE AND THE USER IS REQUESTED TO GO THROUGH THE ALTERED POLICY DOCUMENT AND THEN TAKE A DECISION.
No Returns allowed once the order is dispatched.
User shall hold the right to exchange EYVA with another device of EYVA subject to the following condition:
The product is not functional or received as damaged subject to the Company's technical team examination and identification of the device as manufacturing error or other error at the Company's end. Damages or errors at the user end shall make the user ineligible for the exchange. However, User shall be provided an extensive support from Company's technical team to resolve any issues or errors with EYVA.
User, if during the warranty period, subject to warranty policy of the Company, faces any issues with the device while using it, may send the device to the Company for testing and the Company shall, subject to validation, exchange the device or if it is reparable, repair the same device and return it to the user.
For any reparable defects that are not covered under warranty, exchange or service or support is extended by the Company at such costs as maybe applicable subject to consent of User.